Terms of Sales

“World of Perfume,

13 BD THOMAS 13016 MARSEILLE,

registered with the Trade and Companies Register of World of Perfume,

under the number Marseille B 948 081 377

represented by Mr. Florian SASSO

in his capacity as manager,

duly authorized for the purposes hereof.

The company can be contacted by email at the address admin@world-perfume.com

And “the individual or legal entity making the purchase of products or services of the company.”

On the other hand,

The following has been set forth and agreed upon:

PREAMBLE

The Seller is a publisher of Products for consumers, marketed through the website https://worldofperfume.com

The list and description of the goods offered by the Company can be viewed on the aforementioned website.”

Article 1: Purpose These General Sales Conditions determine the rights and obligations of the parties in the context of online sales of Products offered by the Seller.

Article 2: General Provisions These General Sales Conditions (GSC) govern the sales of Products made through the Company’s websites and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who has accepted them before placing an order. The Seller reserves the right to modify these at any time by publishing a new version on its website. The applicable GSCs are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These GSCs can be found on the Company’s website at the following address:

https://www.world-perfume.com/terms-of-sales/

The Company also ensures that their acceptance is clear and unreserved by implementing a checkbox and a validation click. The Client declares to have read all these General Sales Conditions and, if applicable, the Specific Sales Conditions related to a product or service, and accepts them without limitation or reservation. The Client acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Client declares to be able to legally contract under French laws or validly represent the individual or legal entity on whose behalf he commits. Unless proven otherwise, the information recorded by the Company is proof of all transactions.

Article 3: Prices The prices of products sold through the websites are indicated in Euros excluding taxes and precisely determined on the product description pages. They are also indicated in euros, all taxes included (VAT + other potential taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated tax-free automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and amounts are not under the Seller’s jurisdiction. They will be the responsibility of the buyer (declarations, payment to the competent authorities, etc.). The Seller thus invites the buyer to check with the relevant local authorities. The Company reserves the right to change its prices at any time in the future. Telecommunication costs necessary to access the Company’s websites are the responsibility of the Client. Also, if applicable, delivery charges.

Article 4: Conclusion of the online contract In accordance with the provisions of Article 1127-1 of the Civil Code, the Client must follow a series of steps to conclude the contract electronically to place his order: Information on the essential characteristics of the Product; Choice of Product, if necessary, its options; Indication of the Client’s essential contact details (identification, email, address…); Acceptance of these General Sales Conditions; Verification of the order elements (double click formality) and, if necessary, error correction. Before confirming, the Buyer has the opportunity to check the order details, its price, and correct any errors or cancel the order. The confirmation of the order will lead to the formation of this contract. Then, follow the instructions for payment, payment of the products, and delivery of the order. The Client will receive electronic confirmation of the order payment and a receipt confirming the order.

During his ordering process, the client will have the opportunity to identify any mistakes made in data entry and correct them. The language offered for the conclusion of the contract is French. The terms of the offer and the general sales conditions are emailed to the buyer when ordering and archived on the Seller’s website. If applicable, the professional and commercial rules to which the author of the offer intends to submit can be found in the “annex rules” section of these GSCs.

The archiving of communications, orders, order details, and invoices is carried out on a reliable and durable medium in such a way as to constitute a faithful and durable copy in accordance with the provisions of Article 1360 of the civil code. This information can be produced as proof of the contract. For delivered products, delivery will be made to the address specified by the Client. For the proper execution of the order, the Client undertakes to provide true identification details. The Seller reserves the right to refuse the order, for example, for any abnormal request, made in bad faith, or for any legitimate reason.

Article 5: Products and Services The essential characteristics of the goods, services, and their respective prices are made available to the buyer on the company’s websites, as well as, if applicable, the mode of product use. In accordance with Article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display, or any other suitable process, of the prices and special conditions of the sale and service execution before any sales contract conclusion. In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The product’s selling price is the one in force on the day of the order, excluding shipping fees charged additionally. Any potential fees are shown to the buyer during the sales process and, in any case, at the time of order confirmation. The Seller reserves the right to change its prices at any time while guaranteeing the price indicated at the time of the order.

If the products or services aren’t delivered immediately, clear information about delivery dates is provided on the product presentation page. The customer confirms having received details of shipping costs, payment terms, delivery, and contract execution, as well as detailed information about the seller’s identity, postal, telephone, and electronic details, and their activities related to this sale. The Seller commits to fulfilling the Client’s order subject to product availability. If not, the Seller notifies the Client; if the order has already been placed and no new delivery date agreed upon, the Seller refunds the client.

Contractual information is detailed and in the French language. Both parties agree that product illustrations or photos offered for sale have no contractual value. The validity duration of the product offers and their prices are specified on the company’s websites, as well as the minimum duration of contracts offered when they relate to a continuous or periodic supply of products or services. Unless otherwise specified, rights granted hereunder are solely for the individual signing the order (or the person holding the communicated email address).

Article 6: Compliance In accordance with Article L.411-1 of the Consumer Code, products and services offered for sale comply with current regulations regarding the safety and health of individuals, transaction integrity, and consumer protection. Regardless of any commercial guarantee, the Seller remains liable for compliance defects and hidden defects of the product.

In line with Article L.217-4, the seller delivers a product in accordance with the contract and is liable for non-conformities existing upon delivery. They also cover defects resulting from packaging, assembly instructions, or installation when undertaken by them or under their responsibility.

Following legal provisions on compliance and hidden defects (art. 1641 c. civ.), the Seller refunds or exchanges defective products or those not matching the order. Refunds can be requested as follows: Send an email to admin@worldperfume.com, describe the issues and provide possible evidence (photos, etc.), and you’ll be guided on the next steps.

Article 7: Retention of Title Clause Products remain the company’s property until full payment is received.

Article 8: Delivery Methods Products are delivered to the address provided during ordering within the indicated timeframe. This doesn’t include order preparation time.

If the delivery requires scheduling with the Client, an appointment will be set within the following 7 days.

If multiple products are ordered simultaneously, they may have different delivery times based on order preparation durations and chosen delivery methods. In case of dispatch delay, the seller commits to shipping the order promptly. Order preparations are made within 24-48 hours excluding weekends and holidays.

In case of delivery delay, the Client can cancel the contract as per Article L 138-2 of the Consumer Code. The Seller then refunds the product and associated costs. The Seller must deliver the goods or provide the service by the indicated date or time frame unless otherwise agreed upon. They must refund the consumer for all paid sums. A contact number is provided on the website for order tracking. The Seller reminds clients that upon physically receiving the products, risks of loss or damage are transferred to them. It’s the Client’s responsibility to notify the carrier of any issues upon delivery.

Article 9: Availability and Presentation If an item is unavailable for over 14 working days, you’ll be immediately informed about expected delivery times, and that item’s order can be canceled upon request. The Client can then request credit for the item’s amount or a full refund and order cancellation.

Article 10: Payment Payment is due immediately upon ordering, including for pre-ordered products. The Customer can make payment by credit card. Cards issued by banks domiciled outside of France must necessarily be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment service provider. The transmitted information is encrypted to industry standards and cannot be read during transmission over the network. Once the payment is initiated by the Customer, the transaction is immediately debited after verifying the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing his banking information during the sale, the Customer authorizes the Seller to charge his card for the amount corresponding to the indicated price. The Customer confirms that he is the legal holder of the card to be debited and is legally entitled to use it. In case of an error, or inability to charge the card, the Sale is immediately terminated by operation of law and the order is canceled.

Article 11: Withdrawal Period In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order. The right of withdrawal can be exercised by contacting the Company as follows: Send an email to admin@worldperfume.com with your order details explaining that you wish to exercise your right of withdrawal. We inform Customers that, in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the reimbursement of shipping costs when returning products. If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) and shipping costs will be refunded, with return costs being the responsibility of the Customer. Product returns must be in their original condition and complete (packaging, accessories, instructions); if possible, they should be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you can send us your right of withdrawal to the following address: admin@worldperfume.com

Refund Procedure: Refunds are made within 7 days by bank transfer.

Article 12: Guarantees In accordance with the law, the Seller provides the following guarantees: conformity and related to hidden defects of the products. The Seller refunds the buyer or exchanges products that appear defective or do not match the placed order. The refund request should be made by email to the following address: admin@worldperfume.com

The seller reminds the consumer that they have a period of 2 years from the delivery of the goods to take action with the Seller. They can choose between replacement or repair of the good, subject to the conditions provided by the aforementioned provisions. The consumer is exempted from providing proof of the existence of the product’s lack of conformity during the six months following the delivery of the product. The consumer can also assert the guarantee against hidden defects of the sold item under the terms of Article 1641 of the Civil Code and, in this case, can choose between the cancellation of the sale or a reduction in the sale price (provisions of Articles 1644 of the Civil Code).

Article 13: Complaints and Mediation If necessary, the Buyer can submit any complaint by contacting the company using the following details: admin@worldperfume.com

In accordance with the provisions of Articles L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that they can resort to a consumer mediator under the conditions provided for by Title I of Book VI of the Consumer Code. In the event of a failed complaint request to the Seller’s customer service, or in the absence of a response within two months, the consumer can submit the dispute to a mediator who will try independently to bring the parties together to find an amicable solution.

Article 14: Contract Termination The order can be terminated by the buyer by registered letter with acknowledgment of receipt in the following cases:

  • Delivery of a product not in accordance with the characteristics of the order;
  • Delivery exceeding the deadline set when ordering or, in the absence of a date, within thirty days following payment;
  • An unjustified price increase or product modification. In these cases, the buyer can demand the refund of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.

Article 15: Intellectual Property Rights Brands, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited.

Article 16: Force Majeure The seller’s obligation to fulfill the terms herein is suspended in the event of unforeseen circumstances or force majeure preventing its execution. The seller will notify the customer of such an event as soon as possible.

Article 17: Invalidity and Amendment of the Contract If any stipulation of this contract is nullified, such nullification will not lead to the invalidity of the other stipulations which will remain in effect between the parties. Any contractual amendment is only valid following a written and signed agreement of the parties.

Article 18: Personal Data Protection In accordance with Regulation 2016/679 of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, the Seller establishes personal data processing aiming at the sale and delivery of products and services defined in this contract. The Buyer is informed of the following:

  • Identity and contact details of the processing manager and, if applicable, the representative of the processing manager: the Seller, as indicated at the top of these T&Cs;
  • Contact details of the data protection delegate: [Data not provided];
  • Legal basis for the processing: contractual performance;
  • Recipients or categories of recipients of personal data, if they exist: the processing manager, his marketing departments, IT security departments, departments in charge of sales, delivery, and orders, subcontractors involved in delivery and sales operations, and any legally authorized authority to access the personal data in question;
  • No transfer outside the EU is anticipated;
  • Data retention duration: the period of commercial prescription;
  • The concerned individual has the right to request from the processing manager access to personal data, its rectification or deletion, or a limitation of processing related to the individual, as well as the right to data portability and the right to object to processing. The concerned individual has the right to lodge a complaint with a supervisory authority;
  • Information required during the order is necessary for invoicing (legal obligation) and the delivery of ordered goods; otherwise, the order cannot be placed. No automated decision-making or profiling is implemented through the order process.

Article 18: Applicable Law and Clauses All clauses contained in these general sales conditions, as well as all purchase and sale operations referred to, are subject to French law. The nullity of a contractual clause does not lead to the nullity of these general sales conditions.

Article 19: Consumer Information For the purpose of consumer information, the provisions of the civil code and consumer code are reproduced below: Article 1641 of the Civil Code: The seller is bound by the warranty due to hidden defects in the sold item that render it unfit for its intended use, or that so diminish its use, that the buyer would not have acquired it, or would have given a lower price for it, had they known of these defects.

Article 1648 of the Civil Code: The action resulting from prohibitive defects must be brought by the buyer within two years of discovering the defect. In the case provided for by Article 1642-1, the action must be introduced, under penalty of foreclosure, within the year following the date on which the seller can be discharged from apparent defects or non-conformities.

Article L. 217-4 of the Consumer Code: The seller delivers a product in conformity with the contract and is liable for any lack of conformity existing upon delivery. He is also responsible for any lack of conformity caused by the packaging, assembly instructions, or installation if he assumed responsibility for its installation.

Article L. 217-5 of the Consumer Code: The goods conform to the contract: 1° If it is suitable for the usual expected use of a similar good and, if applicable:

  • if it matches the description given by the seller and possesses the qualities presented to the buyer in the form of a sample or model;
  • if it has the qualities that a buyer can legitimately expect given public statements made by the seller, producer, or their representative, especially in advertising or labeling; Or if it meets the characteristics agreed upon by both parties or is suitable for any particular purpose sought by the buyer, made known to the seller, and which the latter accepted.

Article L. 217-12 of the Consumer Code: The action resulting from a lack of conformity lapses two years after the delivery of the goods.

Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the commercial warranty granted to him during the purchase or repair of movable property, for a repair covered by the warranty, any immobilization period of at least seven days is added to the remaining warranty duration. This period starts from the buyer’s intervention request or when the product is available for repair if it comes after the intervention request.